Q1: What is Mayasa Official?
Mayasa Official is a modest fashion brand offering curated formal and everyday wear, combining elegance, comfort, and timeless style.

Q2: Where are you based?
We are based in Pakistan and ship our products nationwide.

Q3: Are all your products original?
Yes, all designs and pieces available on our website are original Mayasa Official products, designed and produced with quality and modesty in mind.

Q4: How can I place an order?
You can place an order directly through our website by selecting your desired product, choosing the size, and proceeding to checkout.

Q5: Do you ship all over Pakistan?
Yes, we offer shipping across Pakistan.

Q6: How long does delivery take?
Orders typically take 3–7 working days to be delivered, depending on your city and courier operations.

Q7: Do you offer international shipping?
At the moment, we primarily serve customers within Pakistan. For any special international requests, please contact us directly.

Q8: What payment methods do you accept?
We accept Cash on Delivery (COD) for most locations, and may offer bank transfer or other local payment methods as shown at checkout.

Q9: Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for most areas in Pakistan. If COD is not available in your area, you’ll be informed at checkout.

Q10: How do I know my size?
Please refer to the size chart provided on each product page. If you are between sizes, we usually recommend sizing up for a more comfortable fit.

Q11: Can I change or cancel my order after placing it?
You may request a change or cancellation before your order is processed or dispatched. Once shipped, changes or cancellations are usually not possible.

Q12: What is your exchange or return policy?
We currently offer exchanges/returns only under specific conditions (such as incorrect or damaged items, as per our policy). Please refer to our Returns/Exchange Policy page for full details.

Q13: What should I do if I receive a wrong or damaged item?
If you receive a wrong, faulty, or damaged product, please contact us within 24–48 hours of receiving your order, along with your order number and clear photos/videos of the issue.

Q14: Are the actual colors the same as shown in the pictures?
We try our best to display colors as accurately as possible. However, slight variations may occur due to lighting, fabric texture, or your screen settings.

Q15: Do you restock sold-out items?
Some popular articles may be restocked, while others are limited runs. You can follow our social media or keep checking the website for restock updates.